Step-by-Step Guide to Upgrading JAMB Results on Mobile, PC, and SMS in 2025

The Joint Admissions and Matriculation Board (JAMB) is a critical examination body in Nigeria that is responsible for conducting the Unified Tertiary Matriculation Examination (UTME) for admission into tertiary institutions.

Occasionally, candidates may need to address issues with their JAMB results, such as errors in scores or personal details, or they may come across fraudulent claims about “upgrading” results to improve scores.

This article provides a legitimate step-by-step guide to addressing JAMB result issues using mobile devices, PCs, and SMS in 2025, while debunking myths about result upgrades.

Important Note: JAMB has repeatedly warned that “JAMB results cannot be upgraded or manipulated to increase scores. Any service claiming to ‘upgrade’ your JAMB result is fraudulent. Instead, this guide focuses on legitimate ways to check, verify, or correct errors in your JAMB result.”

Understanding JAMB Result Issues

Before proceeding, it’s essential to understand what can and cannot be done with JAMB results:

• What can be done: You can check your result, correct errors in personal details (e.g., name, date of birth), or resolve issues like withheld results through official JAMB channels.
• What cannot be done: JAMB results cannot be altered to increase scores. Any individual or website claiming to offer such services attempts to scam you.

If you suspect an error in your result or need assistance, follow the steps below to access JAMB services via mobile, PC, or SMS.

Option 1: Checking or Managing JAMB Results on Mobile

Most candidates prefer using their smartphones to access JAMB services due to convenience. Here’s how to check or address issues with your JAMB result on a mobile device in 2025:

Step-by-Step Guide

1. Ensure Internet Access: Make sure your mobile device is connected to the internet.
2. Visit the JAMB Portal:
   • Open your mobile browser (e.g., Chrome, Safari) and go to the official JAMB website: www.jamb.gov.ng.
   • Alternatively, you can download the official JAMB mobile app from the Google Play Store or Apple App Store (if it is available in 2025).
3. Log into Your JAMB Profile:
   • Click on “e-Facility” or “Candidate Login.”
   • Enter your JAMB registration number and the email address or phone number used during registration.
   • Input your password. If you’ve forgotten your password, reset it using the “Forgot Password” option.
4. Check Your Result:
   • Navigate to the “Check UTME Results” section.
   • Select the exam year (2025) and enter your registration number.
   • View your result. If there’s an issue (e.g., “Result Withheld” or incorrect details), proceed to the next step.
5. Report an Issue:
   • From your profile, locate the “Complaint” or “Support” section.
   • Submit a ticket describing the issue (e.g., incorrect name, withheld result, or score discrepancy).
   • Attach any required documents, such as a scanned copy of your JAMB slip or ID.
6. Follow Up:
   • Check your email or JAMB profile regularly for updates on your complaint.
   • You may be required to visit a JAMB-accredited CBT centre for further verification.

Tips

• Use a secure browser and avoid public Wi-Fi to protect your personal information.
• Save screenshots of your result or complaint submission for reference.
• Beware of unofficial apps claiming to offer JAMB services—stick to the official JAMB website or app.

Option 2: Checking or Managing JAMB Results on PC

Using a PC provides a larger screen and a more stable platform for accessing JAMB services, especially for candidates who need to upload documents or navigate complex issues.

Step-by-Step Guide

1. Access a Computer with Internet:
   • Use a personal or trusted computer at home, a cybercafé, or a JAMB-accredited CBT centre.
2. Go to the JAMB Website:
   • Open a browser and navigate to www.jamb.gov.ng.
3. Log into Your JAMB Profile:
   • Click on “e-Facility” or “Candidate Login.”
   • Enter your JAMB registration number, email/phone number, and password.
   • Reset your password if necessary using the “Forgot Password” option.
4. Check Your Result:
   • Select “Check UTME Results” and input your registration number and exam year (2025).
   • Review your results for accuracy.
5. Address Issues:
   • Go to the “Complaint” or “Support” section in your profile.
   • Create a ticket detailing the issue (e.g., error in scores, withheld result, or incorrect personal details).
   • Upload supporting documents as prompted (e.g., JAMB slip, birth certificate, or ID).
6. Track Your Complaint:
   • Monitor your JAMB profile or email for updates.
   • Respond promptly to any requests for additional information or verification.

Tips

• Clear your browser cache before logging in to avoid glitches.
• Use a reliable internet connection to prevent interruptions during document uploads.
• Avoid sharing your login details with anyone, including cybercafé attendants.

Option 3: Checking JAMB Results via SMS

JAMB allows result checking via SMS for candidates with limited internet access. However, this method is primarily for viewing results and not for addressing complex issues like withheld results or data corrections.

Step-by-Step Guide

1. Prepare Your Phone:
   • Use the phone number registered with your JAMB profile.
   • Ensure you have sufficient airtime (at least ₦50, based on previous years’ requirements).
2. Send an SMS:
   • Open your phone’s messaging app.
   • Type “UTMERESULT” (without quotes) followed by your JAMB registration number (e.g., UTMERESULT 12345678AB).
   • Send the message to 55019 or 66019 (confirm the correct shortcode on the JAMB website in 2025).
3. Receive Your Result:
   • You’ll receive an SMS with details of your results, including subject scores and total scores.
   • If the result is withheld or shows an error, you’ll need to use the mobile or PC method to file a complaint.
4. Save the Message:
   • Take a screenshot or write down your result for reference.

Tips

• Ensure the SMS is sent from the phone number linked to your JAMB profile.
• Confirm the shortcode and try again if you don’t receive a response.
• For issues beyond result checking, visit a JAMB CBT centre or use the online portal.

Common Issues and How to Address Them

Here are some frequent JAMB result-related problems and their legitimate solutions:

• Result Withheld: This may occur due to suspected malpractice or technical issues. If instructed, file a complaint via the JAMB portal and visit a CBT centre.
• Incorrect Personal Details: Submit a correction request through your JAMB profile with supporting documents (e.g., birth certificate, affidavit).
• Score Discrepancy: If you believe your scores are incorrect, file a complaint with evidence (e.g., CBT centre report). Note that JAMB’s scoring system is automated and rarely erroneous.
• No Result Available: This could be due to network issues or incomplete registration. Check again later or contact JAMB support.

Avoiding Scams

JAMB has emphasized that upgrading the result is impossible. To protect yourself:

• Stick to Official Channels: Only use www.jamb.gov.ng, the JAMB mobile app, or accredited CBT centres.
• Avoid Third Parties: Do not share your JAMB registration number or payment with individuals or websites promising upgrades.
• Report Fraud: If you encounter a scam, report it to JAMB via their portal or to local authorities.

Conclusion

Managing your JAMB result in 2025 is straightforward when you use official channels like the JAMB website, mobile app, or SMS. Whether you’re checking your scores or addressing errors, always prioritize security and avoid fraudulent services claiming to upgrade results.

By following the steps outlined above, you can resolve issues efficiently and focus on securing your admission into a tertiary institution.

For further assistance, visit a JAMB-accredited CBT centre or contact JAMB support through the official website. Stay vigilant, and best of luck with your academic journey!

Disclaimer: Always verify the latest procedures and shortcodes on the official JAMB website (www.jamb.gov.ng) as processes may change in 2025.